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Security and Confidentiality Concerns
Robotic process automation (RPA) is transforming the world. Every sector, including banking, benefits from this innovation. It provides numerous benefits that help banks streamline their processes and complete tasks that require skill and greater concentration.
While adopting RPA offers numerous benefits, there are some challenges that banking firms face when implementing this technology. In this article, I’ll explain five key challenges that banks face and provide ways to overcome them. So keep reading to discover more.
Privacy and security concerns are a priority in the banking sector, and only for an excellent reason. Banking firms collect and keep sensitive customer information, so any solution or service provider must be secure.
To overcome this key challenge, most banks find a workaround for privacy and security by keeping robotic process automation systems separate from their main banking network. Banks must also have separate security measures in place to protect the information that RPA systems contain. These measures should include cyber and physical security.
Employees’ Resistance
“Robots and AI will take our jobs.” This narrative is, in most cases, used as a robotic process automation protest. It’s the main reason for the employees’ lack of willingness to welcome new technologies.
Before you can start adopting RPA for banking, a bank needs to educate employees about what tasks it can handle and those that it can’t.
Help them understand that robots and AI systems are only designed to help and not take their work roles. Invest in educating and training your employees regularly since the automation era will require them to be well informed.
Inability to Automate End-to-End Processes
Robotic process automation tools may be sufficient when it comes to automating all steps of the process. Divide and conquer is the only proven way to solve this issue. Redesign the tasks and divide them further before you can start automation.
Also, try to leverage the RPA joint work and other latest technologies such as optical character recognition and machine learning. However, you should keep into consideration the additional costs involved. When cost efficiency is questionable, you shouldn’t strive for end-to-end automation.
Incompatibility is a Huge Challenge
Compatibility of the robotic process automation banking system with already existing infrastructure is one of the biggest challenges traditional banks face. The older infrastructure mightn’t blend smoothly with the new technology.
Also, disrupting the traditional banking approach might be costly since the entire replacement expense is massive, discouraging many bank owners and leaders from opting for banking processes full-scale automation. This issue isn’t impossible to solve.
A bank can easily overcome this challenge based on how clear leaders’ visions are in implementing their plans. A centralised team is what a bank needs to accelerate the implementation process easily.
On the other hand, third parties are available to offer these services at a fee. Banking institutions should decide quickly; otherwise, employees will never accept the robotic process automation banking system.
Lack of Excellently Organised RPA Execution Teams
A absence of structure is always a huge downside. However, the best part is that this issue isn’t too difficult to solve.
An effective structure originates from clearly specified team member roles, sufficient information about processes to be automated and preventing resources from being shared among different projects.
Final Thoughts
Robotic process automation technology and many others, including machine learning and artificial intelligence, are speedily increasing in popularity.
To deal with major challenges that these technologies pose, banks and other companies should look for highly qualified individuals, and in this case, certified RPA professionals.